🧾 Returns and Exchanges Policy – Nordpure Collagen

General Conditions

We accept returns and exchanges within 14 days of receiving your order.
To qualify, the product must be unopened, unused, and sealed, since our collagen is a consumable product and must meet strict hygiene and safety requirements.

Returns or exchanges requested after 14 days cannot be accepted.

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📦 Return Method

Returns are accepted by mail only.
You will receive a downloadable return label at no cost, which you can print and attach to your parcel.

There are no restocking fees.

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❌ Non returnable items

Opened or unsealed collagen jars
Products not in original condition or missing packaging
Digital products or gift cards
Personal care products that cannot be returned for hygiene reasons

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🔁 Exchanges

We accept exchanges for both defective and non defective items, as long as the product is unopened and returned within 14 days.

If your item arrived damaged or defective, please contact us at info@nordpure.no with a photo or video.
We will send you an exchange form and instructions.

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💳 Refunds

Once your return is received and inspected, we will notify you by email.
If your return is approved, your refund will be issued within 5 business days to your original payment method.

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⏳ Missing Refunds

If you have not received your refund yet:

Check your bank account
Contact your card provider
Check with your bank

If the refund still has not appeared, email us at info@nordpure.no.

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📬 How to start a Return or Exchange

Email us at info@nordpure.no to request the return or exchange form
Use the free downloadable return label
Send back your unopened product in its original packaging

⚠️ Returns sent without the required form will be refused.